SENTINEL ZERO

SENTINEL ZERO Cancellation Policy

UNMATCHED RELIABILITY

Our Cancellation Policy

.At Sentinel Zero, we prioritize transparency, professionalism, and seamless service continuity. To ensure fairness for both our clients and security professionals, we require a 30-day notice for contract terminations. This allows us to properly manage staffing, uphold service quality, and provide a smooth transition for all parties involved.

Cancellation Terms:

✅ 30-Day Advance Notice – Any contract terminations must be submitted at least 30 days before the intended cancellation date to allow for workforce adjustments and operational planning. ✅ Final Payment Obligation – The last month of service must be fulfilled through either:

  • Security deposit deduction, or
  • Standard direct payment via agreed payment method. ✅ Detailed Cancellation Reason Required – A thorough explanation of the cancellation must be provided to ensure clarity and business alignment.

Why a 30-Day Cancellation Policy Benefits Everyone:

  • Workforce Stability – Allows our security professionals to transition smoothly to new assignments without unexpected job gaps.
  • Operational Efficiency – Prevents abrupt service disruptions and maintains high security standards.
  • Client Protection – Ensures a secure handover process for sensitive locations.
  • Maintains Professional Relationships – Fosters trust and reliability between Sentinel Zero and our valued clients.

For any cancellation requests, please submit your written notice via official channels. Failure to adhere to this policy may result in additional fees or service adjustments.

Cancellation Policy :

.Sentinel Zero Contract Termination & Payment Policy

At Sentinel Zero, we uphold professionalism, transparency, and operational efficiency. To ensure fairness and business stability, the following policies apply to contract cancellations, refunds, and payment issues:

Contract Cancellations & Late Terminations

✅ 30-Day Notice Requirement – All contracts must be terminated with a minimum of 30 days’ written notice to ensure proper staffing and security coverage. ✅ Failure to Provide 30-Day Notice – If a client terminates a contract mid-month, they will be subject to:

  • A late termination fee, equivalent to one full month of service
  • Immediate payment obligations to cover transition costs ✅ Final Payment Obligations – The last month’s fee must be paid through either:
  • Security deposit deduction, or
  • Normal direct deposit payment

Refund Policy

✅ Refund Processing Time – Approved refunds will be processed within 7 to 14 business days from request submission. ✅ Non-Refundable Services – Any security service already rendered before cancellation will not be eligible for reimbursement.

Payment Issues & Bounce Check Fees

✅ Insufficient Funds or Returned Payments – Any bounced checks or failed payments due to insufficient funds will result in:

  • A non-negotiable penalty fee of $150, plus any additional costs incurred for collection.
  • Immediate suspension of services until payment is fully resolved. ✅ Repeated Payment Failures – Clients with two or more insufficient fund transactions may be required to prepay future services.

Sentinel Zero is firmly grounded in operational excellence, and our policies ensure a fair, structured approach for both clients and security professionals. We value long-term partnerships and expect all agreements to be upheld with integrity.